Everything went fairly well except I was promised a tutorial for my Silverado, which I never received. We called several days later and left a message as well and we still have not received the tutorial explaining how the Truck works.
We had brought our car in for an oil change. We were told our suburban was no longer under warranty and we would be charged for an oil change but they would use a $10 coupon, which I had anyway. The price would depend on how many quarts of oil the truck took. When the tech called and said it was done and gave us a price we had questioned why it had went up from our last oil change and was told because the price of oil has gone up. That fact is false, it has not. Then when we received our receipt the price of oil was exactly the same as it was at our last oil change back in August but the price of labor had went up $20. When we called back and questioned it she gave us the run around, saying the price of oil went up but they put it as labor. We just felt like we were being taken advantage of and not being told the truth.
Overall it was a good experience except for the fact that the forgot to annotate that my appointment was a waiting appointment. I called several weeks ago to make the appointment and was told they couldn't get me in until May 12th because that was their first available waiting appointment (I have no way to get home without my vehicle and didn't want to risk a cab with COVID-19 around. When I arrived, I was told I couldn't wait in the waiting room because I didn't have a waiting appointment. I explained that I had made one and the situation was taken care of. It should have been annotated in the system. I had a rather long wait just for the New York State Inspection--a gas station can knock one out in 10-15 minutes.