Much unlike my past visits and surveys submitted about smith town Chevrolet with with an excellent rating about the service department. This visit was completely the opposite. I was treated extremely rudely and was ignored when I tried to convey my concerns to this particular person. I complained to service manager and tried to explain situation to him but got nowhere. I then asked for my key back and left without service done. Completely disappointed and dissatisfied
The service gentleman who helped me was SO patient, kind, polite, and helpful! I apologize for not knowing his name, but I WILL be back because of him! Also, the young girl next to him was ALSO quite helpful. Much appreciated:):)
I used to be impressed with the service department but after making an appointment online and even receiving a phone call in regards to the appointment, at the time I arrived I was told I didn’t have one. I was only getting an oil change and when I was told it will be 45 minutes to an hour it ended up being an hour and 45 minutes. I routinely saw the mechanic walking away to talk to people. Then when I saw the keys taken to the service counter the guy at the desk decided to eat his food and toss my keys to the side as I stood there waiting to go.
I will be honest and tell you that I hate car shopping and my experience at Smithtown Chevy(Sean/Joey) justifies those feelings even more! I cannot in good conscience feel any confidence in recommending your dealership. If I would have AND SHOULD HAVE received a phone from Sean stating that he could not honor the price he quoted me I not stopped in. The ONLY REASON I purchased the vehicle was to make my wife happy! SHE DOES NOT KNOW ABOUT THAT I PAID MORE THAN WAS QUOTED!!! I have been dealing with customers in my line of work for more than 30 years and I WOULD NEVER PULL A STUNT LIKE THAT!!! And after I brought the price quote matter to Joey(manager I believe) he did NOTHING to try to make a satisfied customer!!! I guess that is the Smithtown Chevy way...