It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Since my last vehicle maintenance, I noticed new staff and found out there is a new service manager. I must say that restored my faith once again as I had been hesitant to returning based on previous experiences. Service was quick and efficient. Advisor was a pleasure to work with. Keep up good work. Only suggestion is that the APP for scheduling appointments be fixed and calls to service department be answered.
This was an excellent experience, James my salesman did a fabulous job. Joe and Debbie also we’re honest no bait and switch tactics that I had at several other dealerships. I want to thank all of you for a wonderful experience.
I have been going to this dealer for over 5 years and never had an issue until my last visit . I went and I got my front brakes done, oil change and they did my rear brakes. $1100 later I drive out of the dealer and there is a clunking sound coming out of my rear passenger side tire. I drove home thinking it was going to go away but it did not. I had to take a day off from work without pay to bring it back to see what the problem was. I got there without an appointment and they did not look too happy about that . If I have waited for an appointment it would have been at least another two more weeks. They fixed the problem and told me that they were sorry that the repair man had cut the disk or something to the wrong length and it was slightly touching the brake pads. I am just frustrated that I lost a day of work over this.
Jose I am glad you had a chance to speak with our Service Manager. We value you as a loyal customer. Please let me know if I can further assist you, I can be reached via email or by phone. Thank you! Debbie Gootos 631-265-6000 ext.1024 email@example.com
Thank you for such a pleasant experience. Everyone was friendly and knowledgeable... and patient! You listened to my concerns and found the perfect car for me. I love my new Traverse! Thank you Oliver... and Joe!